Why can't I submit the AWS voucher form?

If you're having trouble submitting the AWS voucher form, please check the following before contacting Support.

1. Make sure you selected the correct country code

When entering your phone number, ensure that you:

• Select the correct country code.
• Enter your full phone number without missing any digits.
• Use a phone number that has an active WhatsApp account, as the verification code will be sent via WhatsApp.

2. Accept the Privacy Policy

Before submitting the form, make sure you check the box confirming that you agree to the Privacy Policy and Terms. The form cannot be submitted without accepting this agreement.

3. Upload your National ID

You must upload a clear image of your National ID.

Please make sure:

• The file is in the supported format (such as JPG, if requested).
• The file size does not exceed the maximum allowed limit.
• The upload completes successfully before submitting the form.

4. Complete all required fields

All required fields in the form must be filled in. If any required information is missing, the form cannot be submitted.

If you have:

• Entered the correct phone number and country code,
• Confirmed that the number has WhatsApp,
• Accepted the Privacy Policy,
• Uploaded your National ID successfully,
• Completed all required fields,

and you still didn't receive the WhatsApp verification code, please contact us at support@manara.tech.

When contacting Support, please include:

• The email address associated with your Manara account.
• A brief description of the issue.
• The phone number
• A screenshot of the form (if possible) showing the error or where the process stops.